Refund and Returns Policy

Return Policy

To ensure an efficient return process, we kindly request that you initiate your return request within the first 3 days of receiving the products. To do so, please contact us at 01-687847 or 81-360202.

After receiving the products, our service center will examine them to confirm they are sealed or in new open box condition, complete with all original accessories and packaging. Any tearing or damage to the original packaging or packing materials may result in either return rejection or a reduction in product value.

Additional non-returnable and non-refundable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.


Shipping returns

To return your product, you should mail your product to: Street Number 206, Facing Nefaa, Dekwaneh, Beirut, Lebanon
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Contact us at 01-687847 / 81-360202 for questions related to refunds and returns.


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